Case study · Dental
Wellbrook Dental Group
Unified 6 practice locations onto a single operations platform with AI-assisted scheduling and intake.
Headline outcome
−42%
no-show rate
The challenge
What they were up against.
Six locations, five different schedulers, one PMS that nobody fully trusted. Patient no-shows were eating capacity and staff were drowning in manual intake and recalls.
Our approach
What we did about it.
- 01Deployed an AI voice agent handling scheduling, confirmations, and recalls across all locations
- 02Consolidated intake forms and insurance verification into one automated pipeline
- 03Built an operations dashboard showing per-location performance in real time
- 04Integrated with existing PMS without forcing a migration
The outcome
Numbers, after launch.
−42%reduction in no-shows
+18hper location per week saved
92%patient satisfaction on AI interactions
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